Madagascar B2B DMC Services - Trade Portal
Your Destination Management Company for Madagascar
For international tour operators, agents and incentive houses: net DMC tariffs, our booking process and our operational standards - in the open.
Contracted Partner Benefits
Built for Agencies and Outbound Tour Operators
Net Confidential Tariffs
Non-commissionable net rates with preferential tiers and annual volume rebates.
Priority Allocation
Guaranteed priority in peak season across our contracted hotel portfolio.
Dedicated Account Manager
One named contact who knows your business, your clients and your files.
First Access to New Products
New tours, lodges and experiences reach contracted partners first.
Marketing Development Funds
Co-op advertising budgets to grow the destination together.
Image & Video Library
High-resolution Madagascar imagery cleared for your brochures and campaigns.
Agent Training Webinars
Destination training so your sellers pitch Madagascar with confidence.
FAM Trips & Exclusive Events
Familiarization trips that turn your planners into internal champions.
The Process
The 8-Step Documentation Flow
01
Proposal & Quotation
With a stated validity period
02
Service Confirmation
Formal booking request
03
Final Program & Updated Quotation
Net pricing confirmed
04
Invoice Issuance
05
Deposit Payment
Secures services and allocations
06
Balance Payment
Per agreed terms
07
Rooming List & Passenger Details
08
Pre-Departure Documentation
Vouchers, contacts, local info
Booking requirements: full passport names, international/domestic flight details, accommodation and transfer requests, special services and dietary needs, children's ages and dates of birth.
Transparency
Payment & Cancellation Terms
Payment Terms
| Group deposit | 30% on booking |
| Balance | 30 days before arrival |
| Currencies | EUR · USD · GBP · MGA |
| Method | Bank transfer preferred · credit card +3% |
| Pricing structures | Ground-only · all-inclusive · luxury · volume group discounts |
| Occupancy / meal plans | SGL/DBL/TPL/child-sharing · BB/HB/FB |
Cancellation Schedule
| 45–30 days before arrival | 20% |
| 29–20 days | 75% |
| 19–15 days | 90% |
| Under 14 days / no-show | 100% |
| Early departures | Fully chargeable |
Framework: confidential net non-commissionable tariffs for contracted partners · 60-day written termination notice. Force majeure coverage for cyclones, unrest and disasters, with alternative arrangements where possible and flexible rebooking and credit policies.
Operational Standards & Risk
What Happens When Something Goes Wrong
Certified People
Certified multilingual guides with specialized training and professional drivers.
Maintained Fleet & Audited Properties
Maintained 4WD, minibus and bus fleet; regular property inspections and audits - inspection reports and photo galleries available on request.
Backup Everything
Backup accommodation and transport options, emergency protocols and communications equipment, 24/7 emergency hotline and duty manager.
Insured & Compliant
Professional indemnity and operational liability insurance held; comprehensive travel insurance mandatory for clients; medical evacuation coordination.
Cyclone-season preparedness (Dec–Mar) · political monitoring & contingency planning · Governing law: Madagascar; disputes via the Commercial Court of Antananarivo, arbitration available · Confidentiality/NDA & data-protection compliance · Licensed DMC - Madagascar Tourism Ministry Reg. 023/MINTOURS/SG/DG/DADI.
Become a partner in four steps.
01
Contract execution
02
Rate sheet access
03
Agent training
04
FAM trip planning